Refund or Cancellation Policy | Bong Style - Refund or Cancellation Policy

1. Cancellation Policy: Customers can cancel an order within 24 hours of placing it, after which the order cannot be cancelled as it would have already been processed for shipment. To cancel an order, customers should email (bongstyle.com@gmail.com) the website's customer service team and include the order number.

2. Refund Policy: a. Wrong Product Delivered: In the event that the website delivers a product that is different from what the customer ordered, the website will initiate a refund or offer an exchange once the product is returned. b. Damaged Product Delivered: If the product is delivered to the customer in a damaged condition, they should contact the Bong Style customer service team (WhatsApp - 9339512098, Email - bongstyle.com@gmail.com) within 48 hours of receiving the product. The website will initiate a refund or offer an exchange once the product is returned. c. Defective Product Delivered: If the product is found to be defective or damaged after delivery, customers should contact the website's customer service team (WhatsApp - 9339512098, Email - bongstyle.com@gmail.com) within 7 days of receiving the product. The website will initiate a refund or offer an exchange once the product is returned. d. Other Reasons for Refund: In case a customer wants to return a product for any other reason such as sizing, Quality issues, they can initiate the return within 7 days of receiving the product. The product must be unused and in its original condition. A refund will be initiated after the product is returned to the website but Return Shipping Charges Rs. 120 Deducted and Remaing amount refunded .

3. Return Policy: Customers can initiate a return by contacting the website's customer service team (WhatsApp - 9339512098, Email - bongstyle.com@gmail.com) within the timeframe mentioned above. The website will provide a return shipping label to customers, and they are responsible for packing and shipping the product back to the website. Customers should ensure that the product is packed securely and is in its original condition with all tags and labels intact.

4. Exchange Policy: In case of exchange, customers should follow the same process as returns and initiate the exchange within 7 days of receiving the product. The website will provide a shipping label for the exchange, and the customer is responsible for the shipping charges.

Note: The refund or exchange process will take 7-14 days to complete after the product is returned to the website. The refund will be issued using the original payment method. If the payment was made via Cash on Delivery (COD), the refund will be processed to the customer's bank account, Google Pay, Phone Pay, Paytm